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Our Success Stories

Oya Aydin

Ombudsman responsible for public cleanliness
Fix My Street, a valuable resource to preserve public cleanliness in Jette
I use Fix My Street to report any public cleanliness problems or to monitor and take action on reported incidents where we have to act as the public cleanliness service. It makes my work a lot easier when I am outdoors. I can immediately report an incident and send a photo, and the geolocation function works quite well. What type of incident do I report most often ? It can be forgotten waste collections, illegal dumping or dirt. But we also sometimes report the dumping of building materials, bikes, etc. Or even malfunctions, problems with drains, missing paving stones, etc.
Speed, a full and accessible address book, and the distribution or centralisation of information on incidences within our municipality. Those are the main advantages of FMS. The app could be improved by increasing the number of categories so we can better target the stakeholder involved. Maybe we could even add other stakeholders or institutions. It would be more effective if everyone in the Brussels Region used the same platform. It is for sure an essential tool and a valuable resource in our work to preserve public cleanliness in our municipality

Henry Baboy

IT Coordinator at the Foyer Schaerbeekois
Switching to remote working quickly? The BRIC made it possible!

“We were actually pleasantly surprised at the speed with which the BRIC took up our request to borrow IT equipment. Within a few days, all the computers and accompanying accessories we requested were here and our remote workers were able to pick up their PC. A PC that was up and running and ready to use straight away. That was very important to us – the sudden switch to remote working never threatened the continuity of our service to the population. We are very pleased to be able to count on the BRIC in this way and are looking forward to the next collaboration.”

Johan Schoups

CEO Viapass
Control and stability

We are really delighted with what we have accomplished together with the BRIC: the virtual environment from Viapass is more stable and secure than ever! The BRIC is always successful in correctly interpreting our needs and putting them into practice.

Christophe Boulert

Director General and IT Manager, City of Brussels PCSW
A customized master plan for the Brussels Public Centre for Social Welfare

The benefit of the Brussels Public Centre for Social Welfare (PCSW) in putting its trust in the BRIC lies in the latter's knowledge of the Brussels IT landscape and its development, as well as its vast IT knowledge. The BRIC team demonstrated an ability to adapt to the many different jobs, the size and the operation of the PCSW and, with no previous knowledge, sought to put in place solutions that were both original and relevant. The PCSW now knows what it has to do, when and at what cost. The result of the master plan [drafted by the BRIC] is ambitious and realistic. Our trust was well placed. Initial progress was made even before the end of the study and the PCSW has now taken on board the results of the study. Let's get to work!

Piet Ketele

General manager MFC
Making the difference for Brussels citizens

We would like to express our heartfelt thanks to the BRIC for the gift of the Braillebox 5 printer which was installed in the MFC Koninklijk Instituut Woluwe special needs centre on 13 November. The pupils of the KIW (with a visual impairment) as well as the pupils who are assisted by the Type 6 support team in various schools in Flanders and Brussels and those at the Ganspoel Huldenberg institute for the visually impaired would like to thank you very much for your contribution to the success of their studies!

Philippe Boïketé

Alderman in charge of French-language Education, Employment, Training, Social Promotion, Housing and IT in Saint-Josse-ten-Noode
Digital inclusion a priority in Saint-Josse-ten-Noode

The Brussels DPSs and the BRIC are the right hand of our public services in the fight against the digital divide, especially in the communes. We ourselves, in Saint-Josse-ten-Noode, are working closely with the BRIC to digitalise the services provided by the commune – it’s a huge task.
Thanks to the new IT infrastructure, many of the commune’s departments have now succeeded in using the digital resources developed mainly by the BRIC efficiently. I’m thinking here, for example, of IRISbox for municipal administration or Nova for urban planning and environmental permits. Registering your children in a crèche or a school – also via IRISbox – or registering them for school meals can also be done simply via the Internet now.
Problems linked to work or the cleanliness of the public space can be reported via Fix My Street, as well. But that’s not all. We have to make sure that no-one is left behind and prevent the digital divide from widening. The DPSs play a vital role here!


Yves Goldstein

Mission head for the Brussels Government
The BRIC and Kanal-centre Pompidou – a strong partnership!

KANAL is a crazily daring project. Managing to transform the old Citroen garage into an exhibition centre, living space and public area in such a short space of time was a gamble. A wager won since 5 May! This success has been possible thanks to the professionalism of many public and private partners. In early 2018, the BRIC and IRISnet embarked upon the adventure enthusiastically, joining forces with KANAL to the full. The IT, telephony and video-protection facilities had to be set up in extremely short periods of time. With dynamism, professionalism and responsiveness, the BRIC and IRISnet staff did an amazing job which the Fondation Kanal is delighted with. Advising on the best solutions, implementing them, dealing with the many emergencies that arose - these are the services provided on a daily basis by the BRIC teams. An exemplary partnership!

Fabrice CUMPS

Alderman in charge of Education, Finance and Municipal Staff, Commune of Anderlecht
PCSW and municipal government share IT-team!

The IT teams are shared between the commune and the Anderlecht CPAS (public social assistance centre) in a wider context that aims to pool support services as much as possible (this is already the case for the management of human resources and IT) in order to release more time and resources so that the CPAS can focus on its basic mission: helping people!


Alderman responsible for Flemish Affairs, IT and Equal Opportunities, commune of Auderghem
IRISbox hotspots in the commune of Auderghem and at CHIREC

We are very satisfied with these hotspots and our cooperation with the BRIC, which could not be better. The total availability of their team and their advice are invaluable to us! We are eager to adopt technologies that are increasingly useful for the general public with the support of the BRIC!

François ROBERT

Spokesman of
Park easily in Jette with the BRIC and!

The local residents tickets via IRISbox and the creation of parking perimeters are innovations that respond perfectly to the needs of the commune and the public. We are delighted that the BRIC is helping us to deploy an easy, lasting parking system for the Brussels-Capital Region as a whole!


CESRBC Assistant Manager
Efficiency and proactivity in critical situations

We must admit that when our server failed, we panicked a bit. Luckily we were able to rely on the expertise of the BRIC: we were up and running again in no time at all!

Françoise Père

Alderman in charge of Education, Municipal Administration of Forest
From now on, enrol your child in school online - in IRISbox!

Easy, fast, traceable registration requests and secure operation: with IRISbox, everything is clear and simple for everyone!

Pierre Pardon

Secretary of the public social assistance centre of Watermael-Boitsfort
The future is connected for the public social assistance centre of Watermael-Boitsfort

There’s no substitute for a good master plan, and the BRIC was there at the right time to offer us its expertise for consistent long-term IT management.

Jamil Araoud

Director General, Brussels-Prevention & Security (BPS)
Strategic partnership with Brussels-Prevention & Security

BPS and the BRIC joined forces from the outset in a strategic partnership to offer a wide range of solutions and applications such as the deployment of a videoprotection pooling and sharing solution, the digitalisation of processing procedures between local authorities and the police services and many other projects currently being developed. The aims are to facilitate the action taken by the security services in order to guarantee the safety of all citizens while respecting rights and freedoms, increase the effectiveness and efficiency of the various services and improve public access and information.

Over the next few years, this strategic partnership is sure to be strengthened in fields as varied as increasing awareness of IT security, data preservation and public networks and infrastructures.

Marc Loewenstein

Alderman in charge of IT, Municipal Administration of Forest
An action that benefits everyone in Forest

The IT department in the commune of Forest decided to work more closely with the BRIC a number of years ago. IT now enables us to improve the quality of our internal services, which ultimately has a positive impact for the general public!

Géraldine Noël

Zone Secretary
BOS: serving the 5342 police zone

BOS facilitates reporting and the implementation of the services' workflow. Things now move more quickly and there is also an ecological gain when communicating the agendas of the Police College and Board, as well as sending decisions to the trusteeship. This tool also allows easy storage of the archives and efficient file searches. Finally, it is not complicated to use because it is very intuitive!

Technical support is efficient, and our requests are processed quickly. The service benefits from significant improvements, thanks in particular to the feedback from users themselves through the Users Clubs!

The platform really does meet the expectations of the police zone.

Pierre Genot

Director of the Foyer du Sud/Zuiderhaard
The Foyer du Sud/Zuiderhaard does its shopping on the internet with the eCatalogue

Thanks to the eCatalogue, we enjoy a fast, simple and secure shopping experience. There is a wide range of equipment, and the brands offered allow us to meet all our needs. Deliveries are guaranteed and delivery times are short.

The great advantage of this solution is that it also makes it possible to avoid writing complex specifications. Prices were negotiated upstream on the basis of larger purchasing volumes than ours. We are therefore making substantial savings thanks to the public contracts awarded by the BRIC and benefit from excellent conditions, since purchases are billed at cost!

Vincent De Bie

Head of the IT Department at the SLRB/BGHM
At the SLRB/BGHM, cutting-edge expertise coupled with extensive knowledge of the terrain

Over the years, staff at the BRIC have developed cutting-edge expertise coupled with extensive knowledge of the terrain, which proves to be very useful: Brussels institutions thus benefit from the significant added value of an IT service "operating" in a regional environment!

The BRIC and the SLRB/BGHM have been working together closely for several years. Currently, the SLRB/BGHM is benefiting from the recognised expertise of the BRIC to achieve its ambitious objectives in terms of computerisation and a "paperless" environment.